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Exchange Policy

Updated 4/1/2020 - 
Due to the COVID-19 crisis we are not taking returns or exchange. All items are final sale until further notice.  Please contact info@showroomglam 

Products must be in new, unused condition to be exchanged within 7 days of delivery.
All returns will be refunded via store credit in the form of an E-Gift Card code.

Please Note: We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
Items must be free of stains, makeup, deodorant, or wear.
Items must be unworn, unwashed, and have original tags attached.
Bodysuits, swimwear, and undergarments are non-returnable.
Beauty products, cosmetics, and accessories are non-returnable.
Returns are processed within 5-7 business days after your item(s) are delivered.
You will be responsible for covering the shipping costs to return your item(s).
Items purchased from Showroom Glam are eligible for store credit or exchange within 7 days of receiving. A valid RMA # is required for items to be returned.

All customers are responsible for shipping their returns to our returns department.

Showroom Glam does not provide refunds for any purchase.


Returns must be requested within 7 days of receiving your item. (Including delivery day)
A Return Confirmation Number (RMA) is required to return your merchandise by mail. (Any items shipped without a confirmation or outside of the Return Policy Guidelines will not be credited)
The returning merchandise should be received within 7 days from the time the RMA is issued. Items received after 7 days will NOT be credited. (If a package is delayed during delivery it is your responsibility to immediately contact us about your situation so we may assist you)
Items must be unworn, unwashed, undamaged with original tags attached.
If any item is delivered damaged you have 48 Hours to contact us for assistance. (It is the buyers responsibility to check for any damaged clothing upon opening the package once it’s delivered)
Returns are processed within two weeks of the packaged invoice
Restocking Fee

It is the customers responsibility to verify their shipping address, any packages returned to us because it was deemed undeliverable will be charged a 15% restocking fee plus shipping charges.


Please contact us if you’re interested in exchanging your item (must be within the 7 day return policy)
Customers are responsible for covering the shipping charges if the product is exchanged.
If the exchange is not available at the time store credit will be issued in replacement for the full value of the product (minus shipping).

Please email us with your Order Number for a Return Confirmation Number.
Our fulfillment address information and the shipping and receiving addresses are different - please do not use any address we ship to you from to return your packages as they will be refused.
Thank you

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