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FAQ

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

What is your store policy?

Items bought on ShowroomGlam.com will gladly be accepted for a refund or exchange within 14 days of the delivery date. All merchandise must be received back in its original form. Clothing must not be worn, altered, damaged, free of any stains, odors, self-tanner, pet hairs, or distinct smells including deodorant and perfume. Refunds will be issued in the same form as the original payment type, excluding shipping and handling costs. All tags must be attached when returned. 

Additional Information on Showroom Glam’s Online Return Policy? 

  • Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
  • Items must be free of stains, makeup, deodorant, or wear.
  • All returns must include an order packing slip or return invoice from Online Return Portal that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
  • All returns are refunded via store credit in the form of a Showroom Glam E-Gift Card.
  • We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • Damaged, defective, or incorrect items must be reported within 7 days of delivery. 

Reserved Rights Regarding Returns:

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.

Non-Showroom Glam items sent to our Distribution Center will be discarded upon receipt.

Helpful Hint: Showroom Glam is not responsible for returns until they reach our Distribution Center in Los Angeles, CA. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, Showroom Glam will not issue store credit for your returns.

Final Sale Items 

All items ending in $ .97, and .98, logo, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are considered Final Sale, non-returnable, and cannot be returned for Store Credit. 

The item I received is damaged!

In the rare event that the item you received is not in pristine condition [we're truly sorry!] Please contact our team within 7 days of receiving and please provide a photo of the damage before sending the product back. Our team will gladly assist you with reshipping the item out to you in a timely manner.

Can the items be exchanged?

We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy by using our Online Returns Portal. You have the option to repurchase the item(s) in your desired size and/or color.

What are the refund options?

The following refund options are supported:

  • Refund to store credit (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us. Our customer service email is hi@showroomglam.com , 16350 Ventura Blvd D140, Encino, CA 91436 (424)652-6670.

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